Refund policy
Return & Refund Policy
Thank you for shopping with us! We want to ensure you have a wonderful shopping experience. Because we ship our products directly through domestic warehouse partners across India to keep shipping fast, we maintain a strict return and refund policy.
1. Return Window
We offer a strict 5-day return policy. You have exactly 5 days from the date your tracking status shows "Delivered" to request a return.
We offer a strict 5-day return policy. You have exactly 5 days from the date your tracking status shows "Delivered" to request a return.
2. Eligible Grounds for Returns & Replacements
Returns, replacements, or refunds are strictly limited to the following situations:
Returns, replacements, or refunds are strictly limited to the following situations:
- The product delivered is structurally damaged or broken.
- The product delivered is defective or completely non-functional.
- The product delivered is incorrect (wrong size, wrong variant, or wrong item).
We do not accept returns or refunds for "buyer's remorse" (e.g., if you changed your mind, no longer need the product, or don't like the color/style).
3. Mandatory Unboxing Video Requirement (Crucial)
To prevent fraudulent claims and ensure swift approvals, a continuous, unedited unboxing video is mandatory to claim a return or refund for broken/defective items.
To prevent fraudulent claims and ensure swift approvals, a continuous, unedited unboxing video is mandatory to claim a return or refund for broken/defective items.
- The video must clearly show the courier shipping label on the package before opening.
- The video must be a single, uncut shot showing the opening of the box and the immediate inspection of the defect.
- Claims submitted without a valid unboxing video will be automatically rejected.
4. How to Initiate a Return
To start a return, email us at your store contact email address with your Order ID and attach your mandatory unboxing video/photos. If your return is accepted, our warehouse partner will schedule a reverse pickup from your address.
To start a return, email us at your store contact email address with your Order ID and attach your mandatory unboxing video/photos. If your return is accepted, our warehouse partner will schedule a reverse pickup from your address.
5. Refunds
Once our partner warehouse receives and inspects the item, your refund will be processed:
Once our partner warehouse receives and inspects the item, your refund will be processed:
- Prepaid Orders (Razorpay): Refunded directly to your original payment method (bank account/UPI) within 5–7 business days.
- Cash on Delivery (COD) Orders: Our team will reach out to collect your UPI ID or bank account details to process a manual bank transfer once the item is back at the warehouse.